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Whether you have a question about features, pricing, or just want to say hello — our team is here and ready to help.
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Common questions answered
Can't find what you're looking for? Just send us a message and we'll get back to you.
How quickly will I hear back?
Sales and general enquiries get a reply within 4 business hours. Support tickets are acknowledged instantly and resolved within 2 hours on average during support hours.
Do you offer a free trial?
Yes — every plan comes with a 14-day free trial, no credit card required. You get full access to all features so you can build and test before committing.
Can I book a live product demo?
Absolutely. Select 'Product Demo' in the form and we'll schedule a tailored 30-minute walkthrough with a commerce specialist who knows your industry.
Is there phone support?
Phone support is available on our Growth and Enterprise plans. Starter plan users get priority live chat and email support, typically answered within 2 hours.
Do you have an API or developer documentation?
Yes — our full REST API and webhook documentation is publicly available. Visit the Developer Docs in the Resources menu or email us for sandbox access.
How do I report a security vulnerability?
Please email security@salesmetrix.io directly. We operate a responsible disclosure programme and respond to all security reports within 24 hours.
Still have questions?
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